Self-service on a global scale

Case Study


Zurich hired our team to design a self-service application for pension and fund management. Prior to our involvement, the process was slow and manual for users to view their fund breakdown and update important details. Our design aimed to greatly improve the overall User Experience for customers and pension brokers alike.

A major part of this project involved our UX and Service Design team spending significant time in Dubai getting to know and understand the target demographics.

Full project details to follow.

  • Zurich International
  • Creative Direction
  • Interaction Design
  • User Interface Design
  • 3 Months - 2015
Project undertaken while working for UX Design Agency Each&Other
Lindsay Duncan
Sheena Bouchier
Image of User Interface with Retirement investment details and charts
Homescreen view UI
Image of Mobile User Interface with Retirement investment details and charts
Responsive UI
Image of laptop, tablet and mobile device with interface on each